man reaching hand out of ocean

The Discontentment Problem

January 10, 2018

While attending a conference last month I was taken aback as I listened to many of my friends express discontentment about their current employment. Interesting to note, most of these friends are at very good companies–companies that are winning: results are exceeding expectations and there is tangible evidence of further growth in 2018. Still, there …

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focus on mens shoes

Empowered Service

January 5, 2018

“I was just there to shop for new shoes,” my friend told me. “But, when I complained that the shoes I had on had were slightly coming apart at the sole, and that they were less than a year old, the guy helping me demanded that I take them off. Before I knew it, I …

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