From Accountability to Affirmation: Why Success Statements Matter in 1:1s
One of my foundational beliefs as a leader is the value of the 1:1 weekly meeting. Leadership is doing things with and through other people. Therefore, we must spend time with the people we lead to cast vision, provide feedback, and hear input to achieve and maintain alignment.
In my last post, I discussed how the power of success statements helps clarify what winning looks like and align the follower and leader in that pursuit. Today, I discuss the next step in the process: evaluation.
Here are three benefits of using success statements in 1:1 meetings:
- Self-accountability
- Uncovering obstacles
- Affirmation
Self-accountability
Success statements force us to evaluate our performance. I do this using an Excel file that lists each success statement and allows me to select a color-coded drop box to mark each statement with red, yellow, or green. Each color corresponds to how well I met each success statement.
Red = Not true
Yellow = Inconsistently true
Green = True
For example, consider the personal success statement I developed for our family’s European vacation last October: I will be present by leaving work in the States, seeking adventure, and thanking God for each moment.
I used this statement to evaluate each day, giving it a green, yellow, or red rating. While most days were green, there were two days that I rated yellow — and the exercise helped me get back on track the following day.
On the work front, I’ve found that success statements help the people I lead see their strengths and weaknesses. As I often remind them, a red rating doesn’t equate to failure, but it is a wake-up call that requires us to take action to correct the course. Weekly 1:1 meetings are helpful because they are — you guessed it — weekly. They allow us time to evaluate and make changes, unlike yearly performance meetings, which, in my opinion, are an abdication of leadership.
Uncovering obstacles
Success statements also help uncover obstacles to success. For example, one of my team members leads our customer service team. She identified two team members she wanted to invest more time in, building them up and helping enhance their performance. For two months last summer, however, she consistently ranked those success statements as yellow.
By rating them yellow, I knew to ask the obvious follow-up question: “What is getting in the way?” And we got to the bottom of the issue; she was filling in for one person’s vacation, doing quarterly pricing updates, and handling several other essential tasks. We discussed how she could prioritize and identified smaller tasks she could delegate. We also jointly recognized that this situation was temporary and largely related to the seasonality of jobs and summer vacations!
This may seem like a small example, and it is—but there’s a crucial reason I brought it up. As a leader, I have discovered that small things can frustrate those I lead. For instance, if I were to push harder on this team member—someone who works extremely hard during a season when they have more on their plate due to vacations—they likely wouldn’t receive it well. It could cause them to become dissatisfied, frustrated, or potentially consider leaving the organization.
Success statements allowed us to have a productive conservation about her workload. They let us get aligned to where she was during that particular season and allowed me to clarify what was important given the limits of her time.
Affirmation
This leads us to the final element of this blog post: affirmation. Expanding on the example above, seeing those green success statements let me affirm where our team leader was achieving success. I could articulate what I appreciated and share the good things I saw. This helped encourage the team member at a busy time of year when she likely needed a boost.
I’ve discovered the same to be true with our VP of Operations and Director of Engineering, two people who have been in their roles for a little longer. While each tends to give one the impression that they are “tough” and don’t need affirmation, they’re still human beings — and success statements give me a good reason to praise their hard work. Unsurprisingly, after these conversations, there’s an observable shift in their body language. They suddenly sit a little bit taller.
Giving affirmation does not come naturally to me, which is one of the reasons I love success statements so much: They provide me with specific actions to affirm! For example, I returned to our customer service leader the following month and let her know that I could see the work she was doing building into her team and had heard positive feedback from the sales team about their performance. Giving this specific level of feedback was extremely valuable to us both.
Needless to say, I’ve found success statements to be extremely valuable. Now it’s your turn; I challenge you to spend some time today creating success statements for your role and co-creating them with those you lead. You won’t regret it!
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