baldinbusiness

man watching airplane take off

“I Can’t Sell You That…”

“I can’t sell you that,” said the agent in the Lufthansa Senator’s Lounge. I was traveling with two co-workers and my status only allowed one guest entry into the Club. Since we had a four hour layover, I was in the buying mood.

“I don’t understand,” I replied.

“You purchased your airfare through one of our partner airlines and my system only allows me to sell club tickets using a Lufthansa ticket code,” explained the agent.

It was shortly after 7 a.m. in Germany, middle of the night back home, so I thought I was hearing things.

“Really?” I asked.

“I’m afraid I cannot sell you an entry ticket, but you can come in with one guest.”

“And leave my other friend to fend for himself?”

We passed and had a wonderful breakfast, together, at a nearby restaurant that was happy to take our money.

This friendly agent is not the villain of this story. On the other hand, systems that make no sense whatsoever, are.

The question to ponder is whether there are things team members on your team cannot sell? Can, for example, a customer service representative sell when a buyer wants to buy? Can an engineer offer a design service, or a maintenance apprentice offer to get a quote on an item? The latter happened to us a few years ago, now we are debugging the mold and getting ready to run production.

Thank goodness our apprentice didn’t wait to follow the “sales system,” or “protocol,” that we (don’t) have. We would have missed our opportunity.

So, here is a good rule of thumb for team members: Use the brain God has given you and serve other human beings.

That’s it!

This isn’t rocket science after all.

And it apparently isn’t the airline club business either.

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black and white historical photo of hoffer plastics

#TheWeekly

#TheWeekly is an almost weekly review post that models weekly reflection. To be someone worth following, you need to reflect and learn. You also need to be thankful for what you have. #TheWeekly aims to do these things. My hope is that this post inspires you to reflect on YOUR week. Feel free to use the questions below to do so.

I had just sat down at my desk after lunch yesterday when my phone rang. “Sarah,” was who was calling. “That’s my real boss,” I told Tammy. She laughed as she was leaving, and I took the call.

“Everything is fine, and we are alright,” began Sarah, “but Sadie and I were just in an accident –well, a hit and run.”

Time stood still.

A hit and run?

Everyone is okay?

I’m a guy, so my immediate reaction was a combination of anger, blame, and protection for the most precious pieces of cargo in the entire world.

But then, like a clearing of the clouds on a dark and dreary winter day, came the amazing light of thankfulness.

I know this might sound crazy to some, but I pray often for Sarah’s protection driving up and down Randall Road. It can, after all, be like the wild west.

God protected.

Amen.

The damage? Who cares!

The life?

It doesn’t get better than life with Sarah.

In a strange way this event was a reminder that I married well, my daughter has me wrapped around her fingers, and that I need to buy a shotgun before she begins dating.

Okay, maybe the latter is just comedic relief.

Dear God: May the person that did the hit and run come to know the Lord, and come to find the only hope that does not disappoint in the end. We forgive them. No grudges. We have been given much, and can pay the price. But, help this person come to live in the light, and abide by the consequences of their actions. We pray for their safety, and that of others, that their driving becomes less erratic, and safer. If they are running from something, we pray that they eventually run home to Jesus. Amen.

90 minutes after this incident, I was sitting back after driving to the accident site to make sure Sarah was okay. She lectured me that I didn’t need to come, but I wasn’t going to start listening to her at this moment…

Life went on.

Praise the Lord, life went on!

I love you Sarah.

More than words can describe.

I love you.

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young person touching a globe

Mid-Week Perspective

The Mid-Week Perspective post is an “almost weekly” post that comments on the world and all that is in it. All opinions are my own.

As I got out of my car Monday morning at Starbucks, I noticed a crumpled-up water bottle and aluminum can in the parking lot. Before walking by them, as is my natural habit unfortunately —I did not put it there after all —I bent down, picked them up, and threw them away.

The plastic waste issue is real. It is sad. It is something we have to stop talking and arguing about, and actually do something.

Picking up one piece of plastic is not going to resolve anything.

But what if we all did?

What if we stopped littering in the first place?

Again, this would not solve the problem. But wouldn’t it be an incredible change?

There is so much to say on this topic, and I have written an Op-Ed that will begin appearing next month, so more to come on my thoughts.

But for now, do something.

Imagine if the critics spent equal amounts of time doing, as they already do criticizing. Wouldn’t we be better off?

I cannot control them, so I’m spending this day strategizing with our team on how we are going to make spouted pouches more environmentally friendly. We have many ideas. And we are going to do something big.

We are all-in on this pursuit.

It is that important to us.

Please subscribe to Bald in Business so that I can send encouragement directly into your mailbox!

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old books on shelf

Book Club Tuesday – The Infinite Game

Welcome to a new recurring #baldinbusiness feature called Book Club Tuesday. Each week I will spotlight one book, and have a little fun in the process.

Book: The Infinite Game

Author: Simon Sinek

Length: 272 pages / 6 hours and 56 minutes via Audible

3 takeaways: Leaders are not responsible for results; they are responsible for the people that are responsible for the results. A just cause is something a company or organization is FOR, not against. An infinite mindset is about staying in the game, being flexible to change in pursuit of the just cause, and having the courage to do so.

What I found Surprising:Competitors compete for customers; rivals look for followers.” This view coincides with my belief that we (Hoffer Plastics) have several “worthy rivals.” While these rivals might not embrace our just cause, that doesn’t mean we cannot learn from them. In other words, viewing them as “worthy rivals” does two things: First, it allows us to learn from them instead of dismissing them because they’re “rivals.” By learning, I don’t mean we copy what they are better at so we can beat them (a finite pursuit). Rather, we learn from them to become more effective in pursuing our just cause of improving the lives of others. The latter view is different because it is not about “beating” anyone. The business we run aims to be infinite, so there is no finish line. Further, a “worthy rival” is necessary because they will push us to become the best we can be.

As may already be apparent, the second feature of this worldview is that it frees us to cheer our “rivals” on instead of rooting for their demise. While this might sound like the kind of things one is “supposed” to write, it isn’t. It simply is because our just cause – Hoffer Plastics exists to enhance the lives of people through manufacturing – is not only unattainable on our own, it is unattainable in this lifetime. People will always need their lives enhanced. So, while “manufacturing” practices will, over time, change, this cause will not. Nor will it ever be met.

A few words on Culture: Sometimes I read books that I suspect my father might roll his eyes at, but I don’t think this is one of them. The stories told by those who knew my grandfather all seem to revolve around his pursuit of enhancing the lives of others. So, while he founded a company that manufactured injection-molded parts, its core DNA has always been around serving people (customers, suppliers, team members, community, etc.). In hindsight, this book made me realize that I never heard a single story growing up about grandpa being involved in an injection-molding breakthrough, yet as a kid I was in the audience when he was inducted into the Plastics Hall of Fame. Certainly, they don’t just let anyone into the Plastics Hall of Fame (no jokes!). Yet, I never heard these stories growing up, which in hindsight is so telling. For, what the company “did” was not as powerful as “who” it impacted. And to be sure, I heard countless stories about how Grandpa impacted team members, customers, community, etc. These stories keep coming to the surface long after his death. I even heard a new a one yesterday – November 4, 2019.

More Thoughts on Rivals: On a personal note, I struggle to this day to figure out who are “competitors” are. While I can list name of companies, we simply don’t fixate on them. Rather, we fixate on people. We do have a few “worthy rivals.” I can think of one in our bench-marking group that is so incredibly profitable it amazes me. Recently, they toured our plant and I think we both got better in the process. Don’t tell them, but I REALLY like them. On the other hand, we have a “worthy rival” in the spouted pouch space that typically comes to our booth at trade shows and tells us we, and all our products, suck. I am not making this up unfortunately. The funny thing is that not only have they have had a tremendous amount success worldwide; we have gotten better as a result of their good work. At trade shows, I don’t go to their booth because I know their products are already good. I also know that when they create something new, someone from their team will most likely come to tell us how much better it is than what we do. It may or may not be, but that isn’t the point. The point is that we are focused on our just cause. It is our mission. I would love for this “rival” to join THAT pursuit. They are invited, and there is always room for more to join. “Beating them,” however, is not what I am concerned about. It doesn’t get me out of bed. There is plenty of room for them and us. So, I wish them well.

Who Should Read this book? I don’t write this every week, but this is a must-read for just about everyone reading this blog.

“If you haven’t read hundreds of books, learning from others who went before you, you are functionally illiterate. You can’t coach, and you can’t lead.” Jim Mattis

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young girl with hands over her head in front of lake

3 Non-Negotiable Traits of Successful People

Think of someone wildly successful. What are the traits that define them? While there are potentially hundreds, here are three that I believe are non-negotiable.

1. Do the hard things.

People wildly successful run towards danger —especially conflict —and not away from it. Abraham Lincoln was advised that his life was in danger prior to even coming to Washington D.C. after he was elected president. He went anyway, and going eventually cost his life, but not before he changed the history of our Country. You might not be leading a nation, but to be successful you have to do the hard things: Have the one-on-one conversation, travel to see the customer in person, even discipline —out of love —your child. These aren’t easy, but they define successful people.

2. Persevere

Of all the people in the twentieth century who faced tremendous adversity, Martin Luther King, Jr. has to be at, or near, the top of the list. He was beaten, thrown in prison, and hated. Yet, he kept going on with the mission of racial equality. He faced his oppressors head-on and returned non-violence for their violence. I fear this example has become so commonplace that it long ago lost its wonder, so take a minute to consider how many others would have given up along the way. Or, look around. Who in your life has overcome unthinkable odds, even systemic racism or poverty, and persevered? While I don’t think anyone should have to apologize for God’s blessings on their upbringing or family, I do think we should take notice of those who have had the odds stacked against them from the beginning of their life. And this trait is evident in business, where far too many people succumb to the challenges faced everyday. The next time you are hit in the face, get back up. Repeat as necessary.

3. Accept responsibility for what you can control

Michael Jordan almost always took the last shot with the game on the line. In his famous Nike commercial, he sums up his views: “26 times I have been trusted to take the game winning shot and missed. I have failed over and over and over again in my life, and that is why I succeed.” Michael Jordan never blamed Scottie Pippen for missing the game-winning shot. Rather, he accepted responsibility. Run through the tape–he never blamed teammates. He may have gotten into fist fights with them in practice, but he never blamed them publicly post game. Winners don’t. Yet, we live in a society filled with “experts” that blame others all the time. Not only is this toxic, but it is exactly the kind of thing losers do. As my dad has told me since I was a child: “Son, in golf you have no one to blame but yourself. That’s what makes it such a great game.” Same goes for leadership, for people worth following accept responsibility for their contribution rather than blaming others or making excuses.

I challenge you to think this week about these three attributes. Which one, if you are honest, do you need to focus on? Admittedly, this is not rocket science. My experience tells me that while people understand this content, they fail to implement it. How do I know? Because I have to constantly remind myself to do the hard things, persevere, and accept responsibility for what I can control.

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black and white historical photo of hoffer plastics

#TheWeekly

#TheWeekly is an almost weekly review post that models weekly reflection. To be someone worth following, you need to reflect and learn. You also need to be thankful for what you have. #TheWeekly aims to do these things. My hope is that this post inspires you to reflect on YOUR week. Feel free to use the questions below to do so.

What did I do well this week? (I will always start here because I can list 90 things I felt I did wrong this week, and every week!). The book I began this week (The Ride of A Lifetime, by Robert Iger) makes the point that leaders need to have uncomfortable conversations regularly. While I am not going to go into details about the conversation I had, I am noting it as what I did well this week because it is not easy to do.

What did I learn this week? I’ve had one of those weeks where there is not enough hours in the day. Between planning for strategy meetings next week, upcoming travel, and various meetings, I have thrived only through the use of the Full Focus planner. Writing down what is most important keeps me headed in the direction that I intend to go.

What am I going to do with what I learned? Prior to writing this post, I spent 20 minutes planning next week out, and leaving some room to flex. Not only does this prepare me for next week, it also helps me “relax” more over the weekend. For, I know what I need to do when the clock strikes 4:50 a.m. Monday.

What is something positive I can share about the world? Apple TV + launches for $4.99 per month today. I don’t know if I am signing up today, but I eventually will. It snowed in Chicago yesterday, so golf season is over and “cuddling up with Sarah to watch T.V. season” is upon us. I’m also interested in Apple TV + because of this statement from Thursday’s Wall Street Journal: “The focus—combined with an aversion to over-the-top gratuitous sex, violence and language—has led some Hollywood creators to question if Apple TV+ will be as risqué as Netflix, FX or HBO, whose programs often embrace the underbelly of culture and society.” We shall see, but I am rooting for more family-friendly entertainment options.

What is a confession or embarrassing admission? I confess that I have had a lot of fear around our kids’ health after our good friends’ daughter was diagnosed with a severe brain tumor. Their story is not about me, but it has brought to the surface some long-held deep fears. I also confess that their story has me more emotional than normal. I’m praying for a miracle daily.

What did I notice, or love, or find funny about Parenthood? The other night Ben (5) prayed the following at dinner: “And God…change Sadie’s attitude, amen.” Can’t you relate? “Dear God, please change so and so and not me!” It just doesn’t work that way…The other shareable Ben story is that Sarah brought home a “Chinese Food Take-Out” costume from the dollar store because Sadie was playing with it. When Ben got home from school Thursday he put it on and started walking around the house shouting “Chinese Take-OVER.” The importance of words!

What do I appreciate about Sarah? Last weekend we were without power in northern California at a wedding. This involved cold showers, a cold room, and walking around the hotel in the dark. Yet, Sarah’s attitude was incredible! No complaints, even when she had to do her hair without a hair dryer, and in the dark –a feet much easier for me! And of course, she looked sensational!

Anything to add to #Baldinbusiness subscribers? A note to northern #BIB subscribers. We cannot control the weather, so let’s not complain about it. I have seen this pop up at our office in the last twenty-four hours. On one-hand, it isn’t that big of a deal. But, don’t small complaints bread more? Let’s be thankful instead. All of California would LOVE snow right now because they need the moisture. So, let’s have some perspective this winter (and let’s visit all our friends down South!).

#TheWeekly Read More »

young child with future leader on black t-shirt

Wednesdays In The Cloud

Every Wednesday this October, I am sharing one thought or idea from Dr. Henry Cloud. I wouldn’t be the leader I am today without Dr. Cloud’s books, teaching, and guidance from afar. This content comes from the EntreLeadership Podcast. Not only do I listen to the EL podcast every Monday morning at the gym, I strongly believe you should as well. The content is simply can’t miss material!

Why you should no longer be afraid…

I have spent too much time fearing things that may never happen.

Can you relate?

In his interview with Alex Judd, Dr. Henry Cloud made what seemed like a passing comment about fear that stopped me in my tracks:

“The day you are no longer afraid because you know how to learn.”

This statement stopped me in my tracks because it changes the focus from fear to learning. This puts the onus on you, the leader, to learn.

And here is the secret in case you don’t notice it…

You can learn.

You can always learn.

What if the diagnosis is cancer?

Research the best medical help, get your mind right, and go to battle.

What if your top customer is pulling all their business?

Look at what drove them to that decision, adjust your game plan, target new markets, and aggressively grow your business.

What if your spouse tells you they’re unhappy?

Do some introspection. Value THEM more. Get some counseling. Above all, LEARN.

LEARN!

You and I don’t have to go through life afraid. That is if we put our best efforts into learning.

There are always skills to be gained.

Leaders – The people around us can get better. Let’s encourage, equip, and empower them this week. Everyone matters on our team.

But, let’s also remember that WE can get better as well.

Getting better starts with learning, and that’s the day when we no longer have anything to fear.

Please subscribe to Bald in Business so that I can send encouragement directly into your mailbox.

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alex with client

5 Dollars, a Toothbrush, and a Stack of Papers…

Lap Tran has worked at Hoffer Plastics for 34 years. He is part of our family. A few months ago, Lap let me know that he was coming up on the 40th anniversary of his arrival to the United States. He then surprised me by asking me to write a story about it. I thought about it his request for about a week and decided his words would be better than mine. So after a little coaxing, we sat down on a recent Friday afternoon and had a two hour conversation. What follows are my questions in bold, followed by Lap’s answers. I post this on the actual day, October 29, that Lap arrived at O’Hare International Airport, but the story began back in Vietnam…

When did you leave Vietnam? November 25, 1978.

Why did you leave Vietnam? I wanted to escape. I can’t live with the communist.

What about the communists couldn’t you live with? How they treat people. You have no freedom of speech. School, you had no choice. You had to do what they told you to do. If a dog was walking by and they called it a pig, you had to call it a pig.

Can you give me an example of something you saw that you couldn’t live with? I had a friend that suddenly disappeared and never saw him again.

Tell me about life in 1978 leading up to this? My village had a soccer tournament playing against the team from Saigon. My village invited me to come home to play against the team from Saigon. At the time, I was playing professional soccer in Saigon. This was my second year playing professional soccer in Saigon. So, I came home to play the game and arrive Tuesday prior to Sunday’s game. I spent the week practicing and I escaped Saturday prior to the game.

Why did you choose Saturday – and I am assuming it was at night? Yes, it was at night. My family had a plan for me to escape Vietnam. But, it was not that time. When I came back for the week of practice, some of the people that owned the boat that would be used for my escape told me about their plan to escape. They had three families that were going to escape at that time, but they feared that the government had found out about it. So they had to go and they invited me to go with. My sister and brother were also supposed to be on that boat, but they were not in the village at the time. And because of the government, we had to leave immediately.

Can you tell me more about the escape? It was night time. I was supposed to go down to have a meeting for the soccer team about the next day’s game, instead I continued to go to the boat. About 10 p.m. at night I got down to the river and got on one of the three little boats.

How many people were on each boat? On the boat that I got on there were only four people. There were only adults on my boat, but there were women and children on the other two. Our plan was to use these three boats to get from the river down to the ocean. Once we got to the ocean, we would all join on one boat.

What happened next? These boats were acting like they were going fishing. So they first have to stop at the guard station before being allowed to enter the ocean. So the three boats parked at the guard station, while each of us hid under fishing nets or whatever we could find to conceal ourselves from the guards. The guards allowed us to go on, and just when we thought we were in the free, one of the smallest kids began crying. At this point, the guards began shouting for us to STOP. We couldn’t stop because if we stopped they would catch us, and we most likely would have been sent to prison camp in the jungle. Everyone that went to the prison camp in the jungle never came back.

So what did the guards do next? They began shooting at all three boats…

Was anybody hit? A few people on the boat were shot, but none fatally. At least yet.

What happened next? We got to the ocean and put everybody in one boat so we could save gas. This included transferring the wounded people as well. Our intended destination was the Philippines. So we set out for the Philippines because it was a free country, yet after four days on the water, we assumed we had missed it. I didn’t know that we had missed, but the fishing guides were confident we had.

What did you eat or drink on the boat during those four days? We had some food that we brought along. We also had some water. But, I was immediately sea sick on the ocean and couldn’t eat or drink.

What happened to the wounded? They kept getting worse and worse during this time. (My note – it is apparent that these four didn’t make it. It was also apparent that this memory was very difficult to talk about. So, I decided to stop asking about it).

So what happens after four days? We don’t have any directions, so the fishing guide is just stirring the ship by using the moon and sun. After they missed the island, they decided to turn the ship. But they were debating about how much turn to because they didn’t want to turn and go back to Vietnam. They wanted to turn and get to Malaysia or Singapore. Eventually, a week later, we ended up in Malaysia.

You were on the water for close to 11 days? Yeah…

Were you seasick the entire time? I was still seasick and couldn’t walk at all. The only reason I could survive is that my brother, who had left Vietnam before the fall of Saigon and ended up in Paris, had sent me a multivitamin. So I took this every day on the water and it probably saved my life.

How was everyone else on the boat doing? Every else was doing fine. They were eating and drinking well. The only exception were the ones who were shot. I was the only “city boy” and that’s why I was doing bad.

So what happened when you got to Malaysia? Because there were too many boat people from Vietnam, we were turned away. They told us to go to Singapore. We felt really safe because we could ride along the coast line from Malaysia to Singapore. When we got to Singapore, the government there wouldn’t allow us to come in either.

For the same reason? Yes

So where did you go from here? We hung out in the Bay Area where all the International ships parked. One of the Korean ships saw us, they took pity on us after we were asking for water and food (all that had run out). They told us to follow them to international water because they couldn’t do anything for us in Singapore water. We were communicating through sign language but somehow could understand enough to follow. When we got to International water, they asked us if we wanted to go to Korea. Of course we did, so we got on the boat after they put the ladder down.

Could you climb the ladder? No, they had to send a guy down to pick me up. They literally carried me up the ladder to the ship. Unfortunately, I would still be sea sick on this ship as well.

Was the trip from Singapore to Korea easy? No. Within four hours the Captain found out that his government did not want to pick us up either. But we were already on the ship. So, he tried contacting Hong Kong, Philippines, or anyone that would take us in. Nobody would. So without a boat, or anything, he had to take us to Korea.

Did they give you food and water on the ship? Of course. But I was still sick.

What happened when you got to Korea? The Korean government came out and they punished the captain.

What did they do to him? They hit him in front of us.

Looking back all these years later, do you think the captain is a hero? No, he is. He absolutely is a hero for us.

In a sense, did he save your life? He saved a lot of lives…

What happened after the captain got beat? They sent in the Red Cross to pick up all of us and bring us to a Red Cross refugee camp.

Any idea where your camp was located? Busan city, Korea. Ironically, we landed here on Christmas Day. December 25, 1978.

Where did you after you left the ship? They took me directly to the hospital, while everyone else went to the refugee camp. I was transferred there a few days later when I was okay.

What was camp life like? We had food, we had everything we needed. Everything except our freedom. We couldn’t leave the camp.

When you were well, and back in the camp, what was your plan? I needed to put an application in to go to another country. I could pick three countries, and I picked France as number one because my brother was there. Number two was the United States. And number three was Canada. I was twenty years old and didn’t know much.

What happened with the application? 3 months later, I received word that France was coming to interview me. I qualified to go to France after the interview.

So why aren’t we doing this interview in French? During that time, I received a letter from my dad who was still in Vietnam. He told me not to go to France. I found out later that was because my family feared for me not making it in France. Rather, he wanted me to go to the United States because he felt like there was a lot of opportunity there.

How did your dad know that you were in a refugee camp in Korea? When I landed in Korea, the government in Korea allowed us to contact our family. So I sent my brother in France a telegram letting him know where I was at. He then told my parents.

What did you think of your dad’s advice? All I wanted was to get out of Korea at that time, so I just listened to my dad. However, I came to find out I was not qualified for the United States.

Why weren’t you qualified for the United States? The United States had selection criteria for who qualified. First, anyone who worked for the U.S. government in Vietnam were qualified. Next, came anyone who had family currently living in the United States. Third, if you were younger than 18. Fourth, anyone who had any extended family. And on and on it went. I didn’t have anyone over in the United States, so I was at the back of the line. I put my name in and took my chance.

So you just lived in the refugee camp during that time? Yes.

When did your name get called? 9 months later, I received a letter at camp that told me I was okayed to go the United States. It said I could go to Elgin, Illinois, and that a church group there had sponsored me.

What did you feel in that moment? I felt numb, nervous, and scared. I didn’t know a word of English.

When did you leave the camp? A couple months after I received the letter, they put me on a train headed for Seoul. When I got to Seoul, they took me to the U.S. embassy. There the U.S. ambassador’s wife gave me five dollars.

What do you remember about the U.S. Ambassador’s wife? She had brown hair, she was tall, and she was very nice and helpful. She told me that if I go to Chicago and if nobody comes to pick me up, use the five dollars to call a number that she handed me.

Do you remember what the number was for? The number was for the church in Elgin to let them know I was there in Chicago. It was just in case.

How did this make you feel? It made me feel really good.

Less nervous? No. (Laughs) I didn’t know anything about the United States.

How was the flight over from Korea? I freaked out about the flight before hand, but it wasn’t too bad. It was just really long.

What happened when you landed in Chicago? All I had was five dollars in my pocket, a toothbrush, and a stack of papers. Welcome to America!

What day did you arrive? October 29, 1979.

Were the people picking you up there when you arrived? Yes, they took me back to Elgin and gave me a place to stay at one of their houses. The next day, they passed me off to local Vietnamese people already in Elgin. So they started helping me setup English classes, finding a place to live, and teaching me how to start my life…

Where did you live first? I lived at an apartment on the east side of Elgin, off Porter Street.

What are earliest memories of American culture? I had never seen snow before in my life. I had never felt cold weather in my life. So these are the things that first come to mind. I was also in shock by all the farm land around Elgin because in my mind I always thought of the United States as all New York City.

Did you meet anyone from Vietnam that helped you get acclimated to the American lifestyle? I found out that my future wife’s family already lived in Elgin. It turns out that their family —who I knew back in Vietnam —heard about me trying to get to the United States, and were part of the church sponsoring me coming. So when I arrived, they found me after the church people brought me to Elgin. They only had been in the United States for three months to a year.

Did you already know your wife, Connie? Yes, I knew her back in Vietnam. My older brother was (and still is) married to her older sister.

Was Connie in the United States when you arrived? Yes.

What was she up to? She was going to Elgin High School. I ended up going to Elgin Community College at that time.

When you start dating Connie? It wasn’t until much later —1982–and we were married in 1984. But, we knew of each other when I arrived in the United States.

Back to your education, where were you studying English? The YWCA in Elgin. Back then, they had a program called CTA. It was basically a program that paid us to go to school and learn skills that we could use later. I also went to ECC for two years where I studied about machines and tools.

Why were you interested in machines and tools? I went to a technical school in Vietnam before and thought that was what I could do here.

What was your first full time job? Union Special in Huntley. I was a machine operator there and worked there from 1983-1985.

What made you leave your first full time job? While taking courses at ECC, one of the instructors (Maurice Muntz) knew Al Horn and Al Horn worked at Hoffer Plastics. Al Horn said that he had a tool room apprentice spot open at Hoffer, and Mr. Muntz told me that I should go apply for this job because that was what I was going to school for.

What happened next in the hiring process? I met Al Horn at 7 a.m. in the morning. It was a Saturday. When I was walking in, Al didn’t even talk to me because he didn’t think I was the Vietnamese guy that he was looking for. This was because I am tall, and Al assumed that I would be a short guy because most Vietnamese are! I still laugh about this to this day. He then interviewed me and offered me a job. However, I had to wait four weeks to begin because tool room four was still under construction.

When did Hoffer Plastics hire you? June 1985.

What’s your earliest memory working at Hoffer Plastics? Walking in the first day and reporting to Brian Wagner. The first memory was probably before that, when I met Earl Boehne, the Plant 5 manager. He went out of his way to welcome me to Hoffer Plastics.

How did that make you feel? It made me feel really good, welcomed, and like I was going to be part of something.

What’s your next memory? I worked with Brian Wagner and another new tool room apprentice. Everyone on that team was really helpful, friendly, and willing to show me things. They were willing to teach. During that time, I worked about 60-65 hours per week, went to school at night, and did the homework at night. I had to put in a lot of effort —110%—and basically give it my all. I was getting home around 11 to 11:30 PM each night, and had a little girl at home that I barely saw, and it was that way for about four years.

What happened after the four years? With all the hard work, and what I had learned, I was in a good position for advancement. One day, I saw your grandfather and told him that I wanted to be the next Brian Wagner and lead a tool room. I asked him if he could help me get there.

How did he respond? He told me that the next day I should come to his office and he would have a meeting with Leo Nelson (HR Director) to find a way to help me pursue my ambition.

You had a special relationship with my grandfather, tell me about it… (Deep breath). He treated me really well. What I have today is all about him. He is not only the owner of the company, he is also my mentor, my father, and makes me feel like I am one of his sons. When my daughter and son were in the gifted program at Elgin High School, Bob would go to the award ceremony and brag about my kids and tell people “that’s the daughter of the guy working for us at Hoffer Plastics.” He really made me feel like he was proud of what I could achieve in life.

What is your favorite memory of him? He called me to take the van from the company to go to his house and pick up all the bonsai trees and take them to the nursery. Before I left the house, he told me exactly how much all the trees cost and then said, “So, be careful” (with a smile). For me it is a lot about him.

What is a lot about him? It is a family. It is a joy to work with him. He doesn’t make me feel uncomfortable. He was easy to talk to. I would go to him for every personal situation I had. I would tell him about everything. Basically, everything I earned here is because of him and Hoffer Plastics. So, every year on February 21 (the day he passed away), I go to his grave and pray for 10-15 minutes. I also like to talk about how life’s been going the last year.

What are your thoughts about Hoffer Plastics? This is more than work, it is family. It is something that I have given everything to. It is a special place to work. This is basically my life. I have lived in the United States for 40 years now, and I have worked at Hoffer Plastics for 34.

What’s the one piece advice you would have for me —and the rest of the third generation at Hoffer Plastics? For you, to be yourself. I think you have really come a long way. Lean into the production side. Build more into the people on the floor. You are getting taken out to sales meetings too much. Get stronger help there and invest more in people here.

What do you think grandpa Hoffer would advise me to do? He would want you to get to know everyone at Hoffer Plastics. He would want everyone at Hoffer to want to know you. He would want them to open up to you. They are doing that. Just keep working on that.

What’s the last thing you want to say to commemorate your 40 years in the United States? I am grateful to find a company like Hoffer Plastics so I can work and support my family. My kids are really successful, and my life is really good.

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young child with future leader on black t-shirt

Wednesdays In The Cloud

Every Wednesday this October, I am sharing one thought or idea from Dr. Henry Cloud. I wouldn’t be the leader I am today without Dr. Cloud’s books, teaching, and guidance from afar. This content comes from the EntreLeadership Podcast. Not only do I listen to the EL podcast every Monday morning at the gym, I strongly believe you should as well. The content is simply can’t miss material!

Hope vs. False Hope

The realist inside me cringes anytime someone chides me for “being negative” when reality threatens like a nasty thunderstorm. If the storm clouds are coming, shouldn’t we take shelter, I wonder?

In his interview with Alex Judd, Dr. Henry Cloud talks about false hope as being hope with nothing new, different, or improved. In other words, the next time a salesperson tells you that the project is going to kick-back-off, this time with better results, ask them the following questions:

What’s new?

What’s different?

What’s better?

For example:

What’s new?

-Our Trust-T-Lok fitment ultrasonically seals to a monolayer film.

What’s different about that?

-It allows us to produce a 100% recyclable pouch.

What’s better about that?

-A recyclable pouch allows brand owners to have a sustainable offering to their customers. While it is not the final answer, it is the next step towards more sustainable packaging.

There is something to hope in.

Ask these questions and differentiate false hope from real hope.

Next week, “Wednesdays in the Cloud” wraps up with a parting a word from Dr. Cloud about the day you are no longer afraid…

Please subscribe to Bald in Business so that I can send encouragement directly into your mailbox.

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old books on shelf

Book Club Tuesday – Where the Crawdads Sing

Welcome to a new recurring #baldinbusiness feature called Book Club Tuesday. Each week I will spotlight one book, and have a little fun in the process.

Book: Where the Crawdads Sing

Author: Delia Owens

Length: 384 pages / 12 hours and 12 minutes via Audible

Why I chose to read it: This book profoundly moved my wife, Sarah, and she asked me to read it. I am including it on book club Tuesday to make the point that leaders should read FICTION in addition to non-fiction. Three benefits I have discovered about reading fiction are: It makes me a better story teller. It provides rest from the pursuit of self-improvement. It often teaches me something about life through the narrative.

My Takeaways (3 or less): I found my emotions wanting to do anything I could to protect Kya while reading this story. The more she was marginalized as the “marsh girl,” the more my compassion and empathy for the “other” grew. This growth makes this book impactful to my leadership. I suppose a final takeaway from this book was the reminder of the awesomeness of God’s creation, and how my soul is better when I am regularly in nature.

What does this book motivate me to DO? This book motivated me to tell more stories, give more to the poor, and spend more time in nature.

Who should read this book? Leaders that do not feel like they have time to read fiction. People that feel critical, or judgmental, about the poor.

I would sum my rating of the book as…The best fiction book I have read in 2019, but not the best I have read the last few years. If you have limited time for fiction, I would recommend The Nightingale, A Gentleman in Moscow, or All the Light We Cannot See first. Still, I highly recommend this book, fiction in general, and reading the books your wife asks you to read.

“If you haven’t read hundreds of books, learning from others who went before you, you are functionally illiterate. You can’t coach, and you can’t lead.” Jim Mattis

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