When the Leader is Challenged
Last month our sales team had its annual two-day strategic planning event. The team talked about its strategic goals for not only the next year, but also about where we wanted to head over the long-term. I love how engaged our team members are. They’re smart, motivated, passionate, and not only willing to challenge each […]
Real Human Beings read Feedback
“Do to others as you would have them do to you…unless you’re giving anonymous feedback online. Then let them have it!” -Contemporary Modern Translation (CMT) A friend of mine recently shared her experience reviewing survey data from her organization’s yearly event that is attended by thousands of people. “People send in their surveys anonymously, and […]
The “After Sale” Experience
A few years ago, I purchased a brand new Jeep Grand Cherokee. I have absolutely loved driving the car ever since. In fact, the car has exceeded my expectations in terms of reliability and performance. That said, I doubt I’ll buy another one. How come? The customer service at the local Jeep dealer is abysmal. […]
Feeling Overwhelmed?
What’s the difference between feeling “busy” and “overwhelmed?” To illustrate the difference, think of your parents. Were they busy? As busy as you are today? How often did they ever use the word “overwhelmed?” Personally, I don’t remember my parents describing themselves as overwhelmed back in the 1980s and 90s. Perhaps they were at times? […]
275 Years.
Last year, my sister found the following biographical data in our archives: “It is believed that Matthias Hoffer came to America seeking religious freedom. He came to America on the ship, “Loyal Judith” via Cowes and Rotterdam. He landed at Philadelphia on September 2, 1743. By trade he was a weaver of fancy over-lids, but […]
My “JOMO” Plan
I recently heard Jason Fried, CEO of Basecamp, talk about how he intentionally misses out on information so that he can increase his focus on matters of importance. Instead of the oft-used “FOMO” (Fear of Missing Out), Fried has coined the acronym “JOMO” (Joy of Missing Out) in its place. For example, Fried no longer […]
How I dealt with a recent failure…
I wanted to hide. I wanted to get away, or be anywhere but there. “There” was earlier this month at our golf club’s “Invitational Tournament.” I was playing with a friend. Like everyone else, I wanted to play my best at this event. But, as the event approached, I noticed a twitch in my hands. […]
